Customer FAQs

Ordering Info

What is EasyShip? EasyShip works much magazine subscription. You save 15% if you choose this option. You can cancel, modify or change your EasyShip at any time *** please review the EasyShip acknowledgements for more details. 
Do you offer bulk discounts? We offer Preferred Customers a 15% discount. To receive wholesale pricing, visit www.Elevacity.biz or ask the Marketing Partner that referred you here for more information. 
What is the Return Policy? Click here to learn how to make a return or get a refund. 

Shipping Info

How do you ship orders? We use USPS 2 day Priority. 
Is there tracking on packages? Yes. Tracking is located on your Order Receipt (found in your order history)
When do you ship orders? Every day. In many cases, your order will ship the same day if we receive the order prior to 2pm EST. 
 

Product Info

Where can I find Elevate info (what is it, what is in it, how to use it)? On the product page found here. 
Where can I find Meridium info (what is it, what is in it, how to use it)? On the product page found here. 
Where can I find Timeless info (what is it, what is in it, how to use it)? On the product page found here. 
Where can I find PURE info  (what is it, what is in it, how to use it)? On the product page found here. 
Where can I find Xanskin info  (what is it, what is in it, how to use it)? On the product page found here. 
Where can I find RenuSkin info  (what is it, what is in it, how to use it)? On the product page found here. 

Company Info

Where is the company located?  We have offices located in Tampa Bay, Florida and in Plano, Texas.
When is Customer Service open? 9-5 EST Monday through Friday. 
Where can I send my product testimonial? stories@elevacity.com
Can a Marketing Partner contact me?  Sure. Email us info@elevacity.com with your name and phone number. 
 

Opportunity Info

For Marketing Partner, and FAQs about the Opportunity, login into your back office and see the FAQs listed there.